• Register returns within 14 days of receipt of the parcel via info@cards-center.nl, stating your order number. You can also use the European model withdrawal form for this.
• Send the products back within 14 days of notification of the return.
• Refunds are made within 14 days of notification of the return, whereby Cards Center may wait until the products have been received back or until you have shown that you have sent them.

• Products must be returned unused, in original condition and with all accessories/packaging.
• A Proof of purchase (receipt, order number or email confirmation) is required.
• If you handle a product more than is necessary to assess it (as you would in a shop), Cards Center may withhold a reduction in value from the refund.

• Card Bundles: due to the element of surprise, the full value of the product is lost once it is opened. For returns after opening, Cards Center may therefore withhold a reduction in value of up to 100% of the purchase price from the refund. Returning unopened items is of course possible.
• Mystery Boxes:
  • Returns possible before opening if the value specification list is not to your liking.
  • After opening, as with Card Bundles, the full value is lost and a reduction in value of up to 100% of the purchase price may be withheld.
  • If a Mystery Box is returned because it is "not to your liking", Cards Center reserves the right, for 90 days thereafter, to refuse new orders from this customer.
• Bulk orders: only returnable if completely unopened.
• Digital products (Live Code Cards): these are delivered by email immediately after purchase. When purchasing, you expressly consent to immediate delivery and waive your right of withdrawal; digital products are therefore non-returnable.

Mystery Boxes are all about the element of surprise and the value of the contents. That is why a few extra rules apply. Below, Cards Center briefly explains why.

• You can assess it without opening it. The value specification and contents list is on the outside of the box (or can be viewed in full without breaking the seal). So you can decide whether you want to keep the box without opening it.
• Opened is final. As soon as the seal or packaging has been broken, the purchase is final and you will receive nothing back if you return it (a 100% reduction in value). This is necessary because:
  • with an opened box, Cards Center can no longer guarantee that the contents are complete and untouched (think of packs being resealed or rare cards being held back), which means the box can no longer be sold;
  • the right of withdrawal is not intended for weighing packs at home and only returning the "light" packs without valuable cards.
• Returning unopened is always allowed. If you don't like the specification list, you can simply return the unopened box and get the purchase amount back.
• Protection against abuse. The right of withdrawal is intended as protection against a bad purchase, not for repeatedly returning a box and immediately ordering a new one in the hope of different contents. To prevent this, after such a return Cards Center may block your account from purchasing Mystery Boxes for 90 days. After all, Cards Center is not obliged to enter into a new sale with a customer. This keeps things fair for all collectors.

• After inspection, you will receive an email confirmation stating whether the return has been approved or rejected.
• Approved refunds are processed via the original payment method (visible in your account within 3–5 working days).
• If you return the entire order within the cooling-off period, the shipping costs you paid for the original delivery will also be refunded, up to a maximum of the rate for the cheapest standard shipping. If you chose a more expensive shipping method, the additional costs are at your own expense.
• If you return only part of the order, the shipping costs of the original delivery will not be reimbursed.
• The costs of sending items back are always at your own expense.

• First check your bank account or credit card statement (processing can take 3–5 working days).
• No refund received? Email info@cards-center.nl.

• Gifts sent directly to the recipient are refunded as a gift card.
• Was the gift first received by the buyer? Then the amount will be paid back to the buyer as a refund.

• First contact us for a return authorisation. Unauthorised returns will be refused.
• Shipping costs for returning items are at your own expense.
• For items over €75 we recommend tracked and insured shipping. The risk of the return shipment lies with the sender; Cards Center is not liable for lost returns.

• Single cards: only returnable in the same condition as delivered, and only the exact copy we sent. Returns are checked on receipt and compared with the copy sent.
• Booster boxes/sealed products: returns possible with an intact factory seal.

• In case of damage during shipping:
  • Report this as soon as possible, preferably within 48 hours of receipt, with photos or video of the packaging and the product. Reporting it quickly allows us to claim the damage from the carrier.
  • A replacement or refund will be offered.

By placing an order, you agree to this returns policy. This returns policy does not affect your statutory rights as a consumer.